Terms of service

Welcome to Shivaora. These Terms of Service (“Terms”) govern your access to and use of the Shivaora website, products, services, and related platforms. By accessing, browsing, or purchasing from our website, you agree to comply with these Terms and Conditions.

Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, you should discontinue use of the website immediately.

1. Introduction

Shivaora is an ecommerce platform based in India that offers a wide range of products including:

  • Kitchen products
  • Kitchen tools and utensils
  • Problem-solving home products
  • Home décor items
  • Gardening tools
  • Seeds and gardening accessories

Our goal is to provide quality products and a smooth shopping experience to our customers.

2. Acceptance of Terms

By accessing or using Shivaora, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • You will use the website only for lawful purposes.
  • You agree to follow all policies, terms, conditions, and applicable laws.

These Terms apply to all users of the website, including visitors, customers, vendors, and browsers.

3. Products & Services

Shivaora strives to display accurate product descriptions, specifications, pricing, and images. However, we do not guarantee that all product information is always completely accurate, current, or error-free.

We reserve the right to:

  • Modify product prices at any time
  • Discontinue products without notice
  • Limit product quantities
  • Refuse service to anyone for any reason

Product colors and appearances may vary slightly depending on screen settings and photography.

4. Orders & Acceptance

When you place an order with Shivaora, you agree that:

  • All information provided is accurate and complete.
  • You are authorized to use the selected payment method.
  • Orders are subject to availability and verification.

Shivaora reserves the right to:

  • Accept or reject any order
  • Cancel suspicious or fraudulent orders
  • Limit quantities purchased per customer
  • Refuse bulk or reseller orders

Order confirmation emails do not guarantee order acceptance. Orders may be canceled due to stock issues, payment problems, pricing errors, or operational limitations.

5. Pricing & Payments

All prices displayed on Shivaora are in Indian Rupees (INR) unless stated otherwise.

We currently accept the following payment methods:

  • UPI Payments
  • Cash Payments (Cash on Delivery where available)
  • Bank Transfer
  • Debit Cards
  • Credit Cards

Customers agree to provide valid and accurate payment information during checkout.

Shivaora uses secure payment gateways to process transactions. However, we are not responsible for payment failures caused by banks, payment providers, internet issues, or third-party systems.

6. Shipping & Delivery

Shivaora aims to process and deliver orders within the estimated delivery timeframe. However, delivery dates are estimates only and may vary due to:

  • Courier delays
  • Weather conditions
  • Festivals or holidays
  • Remote locations
  • Operational challenges

Customers are responsible for providing accurate shipping addresses and contact information.

Shivaora will not be liable for delays caused by incorrect customer details or failed delivery attempts.

7. Return, Refund & Replacement

Our Return & Refund Policy governs all return, replacement, and refund requests made through Shivaora.

By purchasing from our website, customers agree to comply with the conditions mentioned in our Return & Refund Policy.

Certain products including gardening tools, seeds, and customer-damaged products may not qualify for return or refund.

Refund approvals remain subject to inspection and policy eligibility.

8. User Responsibilities

By using Shivaora, you agree not to:

  • Use the website for illegal activities
  • Upload harmful software or viruses
  • Attempt unauthorized access to the website
  • Misuse discounts, offers, or promotional campaigns
  • Submit false claims or fraudulent refund requests
  • Copy or reproduce website content without permission

Users are solely responsible for maintaining confidentiality of their account details and passwords.

9. Intellectual Property

All content available on Shivaora, including but not limited to:

  • Logos
  • Images
  • Product descriptions
  • Website design
  • Graphics
  • Text
  • Branding
  • Icons

is the intellectual property of Shivaora and protected under applicable copyright and trademark laws.

Users may not reproduce, distribute, copy, sell, or exploit any website content without written permission from Shivaora.

10. Limitation of Liability

Shivaora shall not be held responsible for:

  • Indirect or incidental damages
  • Business losses
  • Data loss
  • Delayed deliveries
  • Product misuse by customers
  • Temporary website interruptions
  • Third-party payment failures

Our maximum liability, under any circumstance, shall not exceed the amount paid by the customer for the purchased product.

11. Product Usage Disclaimer

Customers are responsible for using products safely and according to instructions.

Shivaora shall not be liable for damages, injuries, or losses resulting from:

  • Improper use of products
  • Negligence
  • Misuse of tools or utensils
  • Incorrect handling of gardening tools or seeds

Customers are advised to supervise children around sharp kitchen tools or gardening equipment.

12. Accuracy of Information

While we make every effort to ensure accurate information, Shivaora does not guarantee that:

  • Product descriptions are always complete
  • Prices are error-free
  • Website content is fully updated at all times

We reserve the right to correct any errors, inaccuracies, or omissions without prior notice.

13. Third-Party Services

Certain services on Shivaora may involve third-party providers such as:

  • Payment gateways
  • Courier companies
  • Marketing tools
  • Analytics services

We are not responsible for the actions, policies, or practices of third-party services.

Users should review third-party policies separately before engaging with their services.

14. Privacy

Your use of Shivaora is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information according to our policies.

We take reasonable steps to protect customer data but cannot guarantee complete security of internet-based systems.

15. Termination of Access

Shivaora reserves the right to suspend or terminate user access without notice if:

  • These Terms are violated
  • Fraudulent activity is suspected
  • Harmful or abusive behavior occurs
  • Unauthorized activities are detected

Termination may result in cancellation of orders, removal of accounts, or legal action where applicable.

16. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of Shivaora shall fall under the jurisdiction of the appropriate courts in India.

17. Changes to Terms

Shivaora reserves the right to modify, update, or replace these Terms at any time without prior notice.

Customers are encouraged to review this page periodically for updates.

Continued use of the website after changes constitutes acceptance of the revised Terms.

18. Contact Information

For any questions regarding these Terms of Service, customers may contact us using the details below:

Brand Name: Shivaora
Country: India
Support Email: shivaora.buisness@gmail.com

Thank you for choosing Shivaora. We appreciate your trust and support and look forward to serving you with quality products and excellent customer experience.