Refund policy
Welcome to Shivaora. Customer satisfaction is extremely important to us, and we are committed to providing a smooth and trustworthy shopping experience. This Return & Refund Policy explains the terms and conditions regarding returns, replacements, cancellations, refunds, and damaged products purchased from Shivaora.
By placing an order with Shivaora, you agree to the terms mentioned in this policy. We encourage customers to read this policy carefully before making a purchase.
1. Return Eligibility
At Shivaora, we offer a 72-hour return window from the date of delivery. Customers who receive a damaged, defective, incorrect, or missing product may request a return or replacement within 72 hours after receiving the order.
To be eligible for a return, the following conditions must be met:
- The product must be unused, unwashed, and in its original condition.
- The item must be returned with original packaging, labels, tags, accessories, manuals, and invoice.
- The return request must be raised within 72 hours of delivery.
- Customers may be required to provide clear images or videos of the product for verification purposes.
- The product should not show signs of damage caused by customer misuse, mishandling, or negligence.
Shivaora reserves the right to reject return requests that do not meet the above conditions.
2. Products Eligible for Return
The following situations are eligible for return or replacement:
- Wrong product delivered
- Damaged product received
- Defective or non-functional item
- Missing parts or accessories
- Product significantly different from description
Once the return request is reviewed and approved by our support team, the customer will receive instructions regarding the return pickup or replacement process.
3. Non-Returnable Products
Certain products are not eligible for return, refund, or replacement due to hygiene, safety, or product-specific reasons.
The following items are non-returnable:
- Gardening tools
- Seeds
- Products damaged by the customer
- Used or altered products
- Products without original packaging
- Products returned after the 72-hour return period
- Customized or personalized items (if applicable)
Any item found damaged due to improper handling, misuse, installation issues, or intentional damage caused by the customer will not qualify for refund or replacement.
4. Replacement Policy
At Shivaora, we understand the inconvenience caused by damaged or incorrect products. Therefore, we offer replacement services for eligible orders.
Customers can request a replacement if:
- The item received is defective
- The product is damaged during delivery
- The wrong product was delivered
- Essential parts are missing
Once the replacement request is approved:
- Our team may arrange pickup of the original product.
- A replacement item will be shipped after quality verification.
- If the same product is unavailable, customers may receive store credit or a refund.
Replacement approval is subject to successful inspection and stock availability.
5. Refund Policy
Refunds are applicable only for eligible orders approved by Shivaora.
Once your returned item is received and inspected by our team, you will receive confirmation regarding approval or rejection of your refund request.
If approved:
- Refunds will be processed within 1 business day after successful verification.
- Refunds will be issued to the original payment method used during purchase.
- In some cases, bank processing times may vary depending on the customer’s payment provider.
Please note:
- Shipping charges, if any, may not be refundable.
- COD handling charges, if applicable, may not be refunded.
- Shivaora reserves the right to deduct reasonable charges if the returned product is found used or damaged.
6. Return Shipping Charges
For eligible returns and replacements, Shivaora will bear the return shipping charges.
Customers are not required to pay return pickup fees if:
- The wrong item was delivered
- The product arrived damaged
- The item is defective
- The return request meets all policy conditions
However, if the return reason is found invalid after inspection, Shivaora reserves the right to reject the return request.
7. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within 72 hours of delivery.
To ensure quick resolution, customers are advised to provide:
- Order number
- Clear product images
- Images of packaging
- Unboxing video (if available)
- Description of the issue
Failure to provide sufficient proof may delay or affect claim approval.
Shivaora carefully reviews every request to ensure fair resolution for both customers and the company.
8. Cancellation Policy
Orders may be canceled before they are shipped from our warehouse.
Once the order has been dispatched, cancellation requests may not be accepted. In such cases, customers may request a return after delivery if eligible under this policy.
Shivaora reserves the right to cancel any order due to:
- Product unavailability
- Pricing errors
- Suspicious or fraudulent transactions
- Incomplete customer information
- Operational limitations
In case of prepaid orders canceled by Shivaora, a full refund will be issued.
9. Inspection & Quality Check
All returned items go through a quality inspection process after they are received by our team.
During inspection, we verify:
- Product condition
- Original packaging
- Accessories and tags
- Signs of use or damage
- Return eligibility
If the product fails inspection, Shivaora may:
- Reject the refund/replacement request
- Return the item to the customer
- Offer partial refund depending on condition
Our inspection process helps maintain product quality standards and protects customers from misuse and fraudulent claims.
10. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank account again.
- Contact your bank or payment provider.
- Processing delays may occur depending on payment methods.
If you still have not received your refund after completing the above steps, please contact our support team.
11. Customer Responsibilities
Customers are requested to:
- Provide accurate shipping details
- Record unboxing videos for expensive or fragile items
- Handle products carefully before return
- Raise disputes within the return period
- Cooperate with pickup and verification procedures
Shivaora is not responsible for delays caused by incorrect address details, unavailable customers during delivery, or refusal to accept deliveries.
12. Fraud Prevention
To ensure a secure shopping experience, Shivaora reserves the right to refuse returns, refunds, or replacements in cases involving:
- Excessive return requests
- Fake damage claims
- Missing products after delivery confirmation
- Misuse of return policy
- Suspicious customer activity
Legal action may be taken against fraudulent activities when necessary.
13. Policy Updates
Shivaora reserves the right to modify, update, or change this Return & Refund Policy at any time without prior notice.
Customers are encouraged to review this page periodically to stay informed about our latest policies and procedures.
Continued use of our website after policy changes constitutes acceptance of the updated terms.
14. Contact Us
If you have any questions regarding returns, refunds, replacements, or cancellations, feel free to contact our support team.
Brand Name: Shivaora
Email: shivaora.buisness@gmail.com
Country: India
We aim to respond to all customer queries as quickly as possible and provide a smooth shopping experience for every customer.
Thank you for shopping with Shivaora. We appreciate your trust and support.