Shipping policy
Welcome to Shivaora. We are committed to providing a smooth, reliable, and transparent shopping experience for all our customers across India. This Shipping Policy explains how orders are processed, shipped, delivered, and handled after dispatch. By placing an order on our website, you agree to the terms and conditions mentioned in this Shipping Policy.
We recommend customers carefully read this policy before making a purchase to understand our shipping process, estimated delivery timelines, and other important details related to order fulfillment.
1. Shipping Coverage
Shivaora currently ships products across India only. At this time, we do not offer international shipping services. Our goal is to ensure safe and efficient delivery to customers located throughout the country.
We continuously work to expand and improve our shipping network so customers from different regions can enjoy a convenient shopping experience. However, there may be certain remote or restricted areas where delivery services are limited or unavailable. In such situations, our support team will contact customers directly regarding their order status.
2. Order Processing Time
All orders placed on our website are processed within approximately 2 business days after successful order confirmation.
Order processing includes:
- Order verification
- Product quality checks
- Packaging
- Dispatch preparation
Orders are processed only on business days. Sundays and public holidays are generally excluded from processing timelines. If there is a high volume of orders during festive seasons, sales, or promotional periods, processing times may be slightly delayed. Customers will be informed if any unusual delay occurs.
Please note that placing an order does not guarantee immediate shipment. Orders may require additional verification for payment confirmation or address validation before dispatch.
3. Estimated Delivery Time
After successful dispatch, orders are generally delivered within 4 business days, depending on the customer’s location and courier service availability.
Estimated delivery timelines may vary due to:
- Customer location
- Weather conditions
- Public holidays
- Transportation disruptions
- Courier partner delays
- Remote area accessibility
Although we make every effort to ensure timely deliveries, unexpected delays may occasionally occur due to circumstances beyond our control. In such cases, we appreciate your patience and understanding.
Customers are advised to provide complete and accurate shipping details during checkout to avoid unnecessary delays.
4. Shipping Charges
Shivaora proudly offers Free Shipping on all eligible orders across India.
There are currently no standard shipping fees charged to customers for regular deliveries. However, in rare situations involving remote delivery locations or special delivery requirements, additional charges may apply. If any extra shipping cost becomes necessary, customers will be informed before the order is shipped.
We believe in offering a transparent shopping experience without hidden charges related to standard shipping services.
5. Order Tracking
Once your order has been successfully shipped, tracking information will be provided to help you monitor the delivery status of your package.
Tracking details may include:
- Tracking ID or AWB number
- Courier partner information
- Shipment status updates
Customers can use the provided tracking information to follow their order during transit. Please allow some time for tracking updates to appear after dispatch, as courier systems may require a few hours to update shipment activity.
If you experience any issues with tracking your package, you may contact our customer support team for assistance.
6. Cash on Delivery (COD)
Shivaora offers Cash on Delivery (COD) services for eligible products and delivery locations across India.
COD availability may depend on:
- Delivery pin code
- Courier service coverage
- Order value
- Product category
In certain cases, COD orders may require verification before shipment. We reserve the right to cancel or restrict COD services for specific orders if suspicious activity, repeated order rejections, or delivery failures are detected.
Customers selecting Cash on Delivery are requested to ensure availability at the delivery address to receive the order successfully.
7. Delayed Orders
While we strive to deliver all orders within the estimated timeline, delays may occasionally happen due to operational or logistical reasons.
Common reasons for delays may include:
- High order volumes
- Weather disruptions
- Transportation issues
- Public holidays
- Courier service interruptions
- Incorrect customer information
If your order is delayed beyond the expected delivery date, we encourage you to contact our support team for assistance. We will coordinate with the courier partner and provide the latest available update regarding your shipment.
Customer satisfaction is important to us, and we always try our best to resolve shipping-related concerns promptly.
8. Lost Packages
In rare situations where an order is lost during transit, customers should contact us within 48 hours from the expected delivery date.
After receiving the complaint, our team will:
- Investigate the shipment with the courier partner
- Verify tracking information
- Review delivery records
If the package is officially confirmed as lost, customers may be eligible for:
- A replacement product
or - A refund, depending on product availability and order circumstances
The resolution timeline may vary depending on the courier investigation process.
9. Damaged Deliveries
We carefully inspect and package all products before shipping. However, if an order arrives damaged, customers must notify us within 48 hours of delivery.
To help us process the request efficiently, customers may be asked to provide:
- Clear photos of the damaged product
- Photos of packaging
- Order details
Once the issue is verified, we will review the case and provide an appropriate resolution, which may include:
- Product replacement
- Refund
- Store credit (if applicable)
Claims submitted after the reporting period may not be eligible for resolution.
10. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details during checkout. This includes:
- Full name
- Correct address
- Valid phone number
- Accurate pin code
Shivaora is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.
If an order is returned to us due to an incorrect address, failed delivery attempts, or customer unavailability, additional shipping charges may apply for re-shipment.
Customers are advised to review all details carefully before placing an order.
11. Failed Delivery Attempts
Courier partners generally make multiple attempts to deliver a package. If delivery fails due to customer unavailability or refusal to accept the order, the package may be returned to us.
Repeated failed delivery attempts may result in:
- Order cancellation
- Restricted COD eligibility for future orders
- Additional shipping fees for re-dispatch
Customers are encouraged to remain available during the estimated delivery period to ensure smooth order completion.
12. Customer Support
Customer satisfaction is our priority. If you have any questions or concerns regarding shipping, delivery status, delayed orders, damaged products, or lost shipments, please contact our support team.
Contact Information
📧 Email: shivaora.buisness@gmail.com
Our support team will make reasonable efforts to respond to shipping-related inquiries as quickly as possible.
13. Policy Updates
Shivaora reserves the right to modify, update, or change this Shipping Policy at any time without prior notice.
Customers are encouraged to review this page periodically to stay informed about the latest shipping terms and conditions. Continued use of our website after policy updates constitutes acceptance of the revised policy.
Thank you for shopping with Shivaora. We truly appreciate your trust and support. Our mission is to provide quality products along with a smooth and dependable delivery experience for every customer across India.